Terms and Conditions

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Manasarovar Tours & Travels General Terms and Conditions

01

Definitions:

(i) Client means person(s) in whose name or on whose behalf the booking has been made.

(ii) MTT means Manasarovar Tours & Travels

(iii) Independent Contractors means hotelier/hotel owner, owner of any airlines or shipping company or railway ferryboat owner/operation, coach owner/operation, or any other person or organization who has been selected to render services to the Client.

(iv) Domestic tour/Tour arrangement means a tour operated by MTT which is operated by MTT within India and includes but not limited to packages, sightseeing, day tours etc.

(v) Tour Cost means the cost of all the services availed by the client for his domestic tour.

02

Booking Policy:

All reservations require a minimum deposit of 40% of your total tour price up to 30 days in advance.

The balance is due 14 days before commencement of the tour.

If any balance is not fully paid by the date specified, MTT may cancel the tour without any refund whatsoever.

Prices shall be final and subject to no change once payment in full has been received.

03

Cancellation Policy:

If you wish to cancel your booking, you must notify us in writing. Such notifications shall be deemed to have been given to us only on the date of the receipt of your letter/email, as we can act only upon the actual receipt of the notification. Please state the reason for your cancellation.

The following cancellation charges shall apply irrespective of the reason for cancellation. You understand and acknowledge that these charges are a genuine pre-estimate of the damages that we will suffer on account of cancellation. These damages are called liquidated damages in legal parlance, which are payable without proof of actual damages. You agree not to dispute such deductions or to demand proof of the actual damages.

In case of cancellation, the following cancellation charges would apply.

When A Cancellation is Made
Cancellation Charges Per Person
Clear 30 working days or more prior to the tour departure date or for non-payment of the balance Tour Cost within the stipulated time frame The Booking amount/10% of Tour Cost (whichever is lower) will be deducted *
Clear 29 to 16 working days prior to the date of departure of the Tour 25% of the Tour Cost *
Clear 15 to 08 working days prior to the date of departure of the Tour 50% of the Tour Cost *
Less than 07 clear working days prior to the date of departure of the Tour 100% of the Tour Cost *
In case of no-show 100% of the Tour Cost

* We will take into consideration the cancellation policy of the hotel(s) used in the package as well.

04

Refund Policy:

Refunds if any for amendments and/or cancellation will be paid directly to the client for booking made directly with MTT.

Refund will be processed within 30 working days from the date of cancellation. No interest charges shall be payable on the amount.

MTT shall not be liable where the delay in refund is due to reasons beyond MTT’s reasonable control.

There is no refund payable for any unutilized services (e.g. Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing etc).

05

Insurance Policy:

The tour cost does not include insurance charges. Hence, it is advisable that the clients get insurance cover at their own costs.

06

Hotels:

MTT reserves the right to change hotel bookings should there be no accommodation available. In such a case, an alternative similar hotel will be provided. Should there not be similar hotels available, accommodation at higher or lower category hotels shall be provided. Should there be any cost difference, the price shall be adjusted accordingly.

The rooms shall be allotted as per the check-in time of the hotels and they shall have to be vacated as per the hotels check-out time.

At check-in, you must present a valid photo id with the same name. Failure to do so may result in your reservation not being honored.

All rooms are guaranteed on the day of arrival. In the case of a no-show, your room(s) will be released and you will be subject to the terms and conditions of the Cancellation/No-Show Policy.

All special requests are subject to availability upon arrival.

07

Vehicle:

PLEASE NOTE THAT AC WILL NOT WORK IN HIGH HILLS AND NO CLAIMS TO THIS REGARD SHALL BE ENTERTAINED.

In case the client is carrying any valuable personal effects, it is advisable not to leave them behind at the time of disembarking/leaving the coach. MTT will not be held responsible or liable in case of loss of such items from the coach. All baggage and personal effects are at all times and in all circumstances the responsibility of the client.

Any damage caused to the vehicle during travel because of the actions of the client (willful/negligent), shall be payable by the client and MTT would in no manner whatsoever be liable for the same.

The drivers of the vehicles are bound by specific rules like maximum driving hours within a day/during a week, rest period per day/week etc. Clients will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel. In the event, any of the sightseeing schedulesare missed due to delays caused by the client, the same will not be refunded to the client under any circumstances.

08

Child Policy:

Children Above 10 years will be charged 100% as per Adult Rate (EPSR)
Children aged between 5 and 10 years and sharing parents’ room will be charged as per CWB or CNB
Children below 5 years will not be charged

EPSR is extra person

CWB is child with extra bed

CNB is child without bed

09

Liability:

MTT shall, in no circumstances whatsoever be liable to the client or any person traveling with him for:

Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage or any kind of theft howsoever caused. Any act, omission, default of any independent Contractor or other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the client or for any person traveling with him howsoever caused.

The temporary or permanent loss of or damage to baggage or personal effects howsoever caused including willful negligence on the part of any person.

Loss of baggage by the airlines/coach/train.

Overbooking of seats by the airline

Failure on the part of airline to accommodate passengers despite having confirmed tickets or change of route.

If in the event that the Client is booked on a particular airline and the said flight is overbooked/cancelled for whatever reason and the Client is not allowed/able to board the flight, the Client shall not hold MTT responsible for the same and no claim whatsoever can be made by the Client against MTT for refund or compensation.

MTT shall not be responsible and/or liable for any damages caused to the Client due to reasons beyond the control of MTT (Force Majeure/Vis Majeure).

In the event the tour is shortened or extended due to force majeure or unforeseeable circumstances beyond MTT’ control, any related expenses shall be the exclusive responsibility of the client.

While enjoying the services provided by MTT, if any client’s acts or omission results in damage or loss to MTT’s vendor or service provider which includes but is not limited to (airlines, hotels, transports etc. and vendors’ staff), the client shall be liable and agrees to indemnify and hold harmless MTT its partners, officers or such vendor from and against such claims.

10

Itinerary:

MTT takes all reasonable steps at the time of finalizing the itinerary for the client to ensure that the itinerary is as per the convenience and comfort of the client. However, in the event of a change in the itinerary, MTT would inform the client accordingly before the departure of the client on the domestic tour. Information shall be provided at the contact details provided by the Client at the time of booking. MTT takes no responsibility for any claims arising out of non-receipt of information if such contact no. is not reachable or email provided is not accessible or does not belong to the Client.

Further, in the event of a change, which is beyond the control of MTT, in the itinerary of the client post departure to domestic tour, MTT shall inform the client accordingly as and when such a change occurs. MTT shall not be held responsible in any manner whatsoever for any loss that a client might suffer due to such a change.

MTT reserves the right to claim any additional expenses because of delays/changes in the itinerary, caused due to reasons beyond MTT’s control.

For the convenience of clients, MTT reserves the right to amend the itinerary. However, all the other services will remain the same.

In the event the client misses out on any activity on the domestic tour due to delay on his/her part, MTT would not be held liable to refund the money paid for the same or in any other manner whatsoever.

MTT does not promise any change in the itinerary at the request of client and same shall be subject to availability. For any change/alteration in the itinerary made at the request of client, client agrees to pay additional cost incurred due to such change.

11

Law & Jurisdiction:

For all complaints, suits, claims or disputes of whatsoever nature relating to any products including Tours by MTT and third-party products and tours, the courts, and tribunals in Kolkata, India alone shall have exclusive jurisdiction.

Region Specific Terms & Conditions - Sikkim Darjeeling

  • Choice of time for travel

    Clients have asked why the best rooms are sometimes not allotted to them when they have booked well in advance. The months of March, April, May, September, October and November are the busiest months. During the Spring and Summer, most of India experiences a heat wave and this means a lot of people head to ‘Sikkim Darjeeling’ for relief from the heat. There are not many other places to go, to seek this relief. As a result, it can become extremely busy in ‘Sikkim Darjeeling’. Even if as much as 0.1% of the population heads up to the region, the area quickly reaches capacity and is fully booked. Consequently, delivering on promises of rooms can become difficult. We ask for patience and understanding as we work to organize everything and make the holiday memorable. This is where our level of customer service comes into play.

  • Use and availability of AC (Air Conditioning) in Vehicles

    Generally in ‘Sikkim Darjeeling’, most cars are listed as NAC (No Air Conditioning). The altitude and climate mean that AC is generally not needed. If a client specifically wants AC, we can select a vehicle that offers it for an extra fee. The AC would be used on the plains while the vehicle is moving. As the vehicle heads uphill, the AC will be switched off.

  • Cancellation

    Vehicles are limited, so the cancellation rules that apply to the whole tour also apply to vehicles.

  • Amendment fees on changes to bookings after confirmation

    A non-refundable fee of INR 5000.00 is applied to any amendment/s requested after confirmation. Also, due will be the difference in cost (if any) between the canceled service and the new, requested service.

  • Entry requirements and documentation for NRI/OCI/PIO Card holder

    The latest ruling from the Sikkim Government states that NRI/OCI/PIO card holders also have to carry their original PASSPORT while traveling, as well as their Visa/OCI/PIO card. Their entry procedure will be the same as that for a foreign national entering Sikkim. Please note guests will not be allowed to visit Baba Mandir, Nathula Pass andGurudongmar Lake. With a valid permit, they will be allowed to visit as far as Changu Lake and in North Sikkim - Chopta Valley, Thangu, YumthangandYumesamdong. There have to be at least 2 people to visit these areas. They will also need to bring 8 passport-size photographs for processing permits into Sikkim, Changu Lake, LachenandLachung. There will be an additional cost for processing the permits needed. Please write to us to confirm these costs.

  • Mandatory documents for all travelers

    The latest ruling from the Government states that the PAN CARD will not be accepted as proof of ID. With effect from 15/12/2011, Indian Nationals/PASSPORT holders are required to travel with photo ID with their address on it, as issued by the Government of India. This can be an original PASSPORT, a DRIVING LICENSE, a VOTER ID CARD or AADHAAR CARD. This is mandatory for all adults traveling in the group. Children have to be accompanied by their parents with photo ID issued by the school authority. It is also advisable to carry a photocopy and have the original birth certificates of the children in the group.

  • Mandatory documents for permits to Changu Lake, Baba Mandir, Nathula and North Sikkim

    People using the services and excursions to Nathula, Changu Lake and North Sikkim [Lachung, Yumthang excursion, Yumesamdong (Zero Point), Katau, Lachen, Chopta Valley and Gurudongmar Lake] are asked to submit the following documents for all travelers at the time of booking:

    01.6 passport-size photos of each member traveling (adult and children) with name, age, gender written on the back of each photo.
    02.Photocopy of photo ID for each member traveling (adult and children). Original to be carried by the traveler.
    03.A list stating the name, age and gender of all family/group members traveling.
    04.Photo proof of ID - any document issued by the Central or State Government such as DRIVING LICENSE, VOTER ID CARD, valid PASSPORT or AADHAAR CARD. PAN CARD is not accepted as proof of ID by the authorities.
    05.If a child who is under the age of 18 is traveling, or if there is a couple traveling without proof of ID for the wife, there has to be a written declaration from the parents/husband.
  • General Information Regarding Hotels Used In The Packages

    Please note that we have carefully selected and rated the hotels in our packages to ensure our guests are given comparable standards in services and facilities in all the destinations we offer. Hotels should not necessarily be compared to Hotels and resorts in other, more developed areas of the world. We have developed our own grading system for your ease of reference.

    01.Diamond - The best hotels in the area. Services comparable to a ****rating (other than in Lachen and Lachung).
    02.Platinum - The second best hotels in the area. Services comparable to a ****/***+ rating (other than in Lachen and Lachung).
    03.Gold - The third best hotels in the area. Services comparable to a *** rating (other than in Lachen and Lachung).
    04.Silver - The fourth best hotels in the area. Services comparable to a ** rating (other than in Lachen and Lachung).
    05.Bronze - The fifth best hotels in the area. Services comparable to budget and tourist class hotels.
    06.Grade LTC - Basic service hotels selected on a cost basis
    07.Grade ‘Pure Veg” - Hotels with mixed grades and services selected on the basis of the vegetarian food served. Hotels in this category should not be compared with other categories.

    Check-intime is usually 14oo hrs. Check-out time is usually 1100 hrs. Bookings are non-transferable and all hotel ‘in-house’ rules are applicable during your stay. For an earlycheck-in/late check-out or extension of stay, the hotel will determine if they are able to accommodate your request. As per Government norms, photo ID is mandatory for all guests staying at the hotels.

    Hotel and Service confirmation vouchers have to be presented to redeem the services promised.

    For a small fee, most hotels can provide a mattress or rollover to accommodate an extra person or a child.

    We have carefully selected and rated the hotels to make sure facilities and services are consistent everywhere. We will provide you with our full support and cooperation should an issue arise, but we cannot always simply accept complaints about varying service.

    Please be aware that the construction and design of the hotels in the region vary. Similar category rooms can vary in size. There is not much consistency of design in the region. Large family groups should bear this in mind. We rate our hotels on the basis of services provided, not necessarily specific room layout.

    Most of the hotels in the area do not have lifts/elevators. You will need to climb stairs to your room. Please let us know in advance if you have any health issues and we can make sure we do all we can to take care of you. Letting us know before your room is assigned can help us do this

    If there are any extra costs incurred, they have to be settled before check-out.

    In hilly areas, the scarcity of water and electricity is an ongoing, natural challenge. Should the power go out, hotels do have backup power for emergency areas. If hot water is required at this time, inform the hotel and it can be provided to the guest in a bucket. Please do your best to accept these situations if they occur. They are unavoidable.

    All of the hotels in Bronze, Silver and Grade LTC categories and some hotels in Gold category provide room heaters on request for an extra fee. The fee is not included in the stated cost and should be settled directly with the hotel before check-out.

  • Transportation Used In The Packages

    The vehicle is available for the group as per the itinerary and not available for general use. It will change from sector to sector. NAC Tata Sumo / Mahindra Maxx / Mahindra Bolero cannot drop guests at the hotel (Government rule) and have to leave guests at the Taxi Stand. From the Taxi stand, the guests are switched into local Taxi (a Maruti Van / WagonR with a maximum of 4 people in a vehicle) and then transferred to their respective hotels. The day guests are going to Lachung, Lachen or Changu Lake and Nathula, they have to be transferred by local Taxi, to a different stand and are then transferred into their vehicle which is a NAC Tata Sumo / Mahindra Maxx / Mahindra Bolero. The same process happens (but in reverse) on the return from Lachung, Lachen or Changu Lake and Nathula. This Taxi fare is already included in the packages & will be paid by your driver.
    As the area is underdeveloped & also because of unwritten syndicate rules your vehicle & drivers will change for every transfer & sightseeing trip. These drivers come from remote places and are not educated in tourism etiquette. Some of them do not know how to speak & behave. You are requested to be patient and respectful with your drivers.
    Often in the past guests have been misled by such drivers. We would like to advise you not to listen to the drivers and confirm/check whatever they say with your Client Engagement Manager (CEM).
    As the vehicles & drivers change all the time, you are advised to be very careful with personal belongings. Once left in the vehicle, there is almost nil or little chance of getting it back.
    Certain sightseeing trips are totally controlled by the syndicate. We do not have any say over such services. We will request you to bear with such situations. CEM will advise you on services such as Changu Lake, Nathula, packages to North Sikkim etc. While using such services please be patient and understanding when dealing with the drivers due to their lack of exposure to the tourism industry and practices. They, attimes, do get annoyed and may misbehave.
    Since Nathula is a restricted area it can be shut down without any notice for security reasons. In such a case, your tour will only last until Changu Lake. There will be no refund for the unused services in these instances.
    One can opt for the Nathula Excursion by paying a supplementary cost which varies from month to month. Organising the permit at the last moment is not possible and a clear window of 72 Hrs with proper documents is required to process the permit. Nathula permits get confirmed a day prior OR on the day of the journey (depending on the permit issuing office). It is subject to permit availability as the allotment is by lottery. Nathula is closed to tourists on Monday & Tuesday. To process the permit, 4 passport-size photographs and a photocopy of photo ID such as VOTER ID CARD / PASSPORT / DRIVING LICENSE / AADHAAR CARD are needed. PAN CARD is not accepted as proof of identity by the authorities. If the permit has been issued by Sikkim Tourism, there is no refund should one not be able to visit Nathula, whatever the reason (Landslide, Heavy rainfall, VIP Movement, Health issues etc).
    A permit to Nathula can be guaranteed if you have contacts in the army or if you are a Government Employee. Kindly use your own sources to secure the permit .To do this, you would need to take the car registration number and photocopy of the driver’s license a day before your trip. If for some reason, neither of these are available, the exercise would prove futile. If you are trying to do this, please make sure your source obtains both the army and the tourism approval. It will save a lot of time. In the worse case scenario, if it is not approved, you are actually only missing 4 km of the drive as the visit to Changu Lake and Baba Mandir takes you into the area where Nathulais located.
    Due to a shortageof space for parking, please be informed that you will need to be ready on time and wait in the lobby. Due to unforeseen events, the vehicle may get delayed. We ask you to bear with us in this situation and as soon as the vehicle/s arrive/s you will have to get in as quickly as possible before the policeman blows his whistle and the vehicle starts moving.
    Due to the shortage of parking, most of the areas have restricted entry for vehicles and a specific time is allotted for entries. Please carefully note the time given to you. If you are late or delayed, the vehicle will have to leave the hotel area without you and park in a different parking area. In this case, you will have to be transferred in a local taxi (Maruti Van or similar vehicle) and the COST INCURRED WILL BE CHARGED TO YOU.
    As entry times are strictly controlled, the transfer vehicle for your next connecting destination may not be allowed to enter the hotel area. In such circumstances, you will be transferred from the hotel to the departure point or vice versa, in a local taxi ( Maruti Van or similar vehicle) for which the driver ofyour connecting vehicle will make the payment. Depending upon the situation the CEM may request you to make the payment which will be reimbursed to you immediately at the next station.
    As per the Motor Vehicle Act, the capacity of a Luxury Vehicle (Scorpio / Xylo / Innova) is 6 people (Adults or Children). Also, when opting for a Luxury Vehicle, please travel light, ideally 1 item of baggage per person. For a more comfortable and safe trip, it is advisable to travel in groups of 4-5 adults in a Luxury vehicle.
  • General Information

    Please recognize that the area is underdeveloped, and this constraint might affect operations. Facilities available often cannot be compared to those elsewhere.

    When you arrive at Bagdogra Airport, our Executive/Guide will hold a placard up to greet you just outside the only exit gate.

    If you are arriving at NJP Rail Station, it has 3 entry and exit gates. Please note that our Office Executive will meet you at the old exit gate (the main gate that houses the Army Counter). He will be holding a placard with your name on it.

    If you are arriving late in the evening/night time and you are departing early in the morning, it is mandatory that you spend the night in SILIGURI. If you do not opt for a night in a Siliguri hotel in this situation, you will have to wait in the Waiting Room at the station. Our Executive will meet you at 0600 hrs in the morning for the meet and greet, and transfer. Security is a priority, and the mentioned modus operandi is for ensuring traveler safety.

    Please note that the Company cannot be held responsible for any effect on the tours caused by flight or train cancellations.

    It is possible that flights, hotels and itinerary could change according to policy and situations beyond our control.

    For all MAPAI bookings (modified American plan all inclusive), the first meal of the tour is dinner at the booked hotel and ends with breakfast at the booked hotel on the last day. For all APAI bookings (American plan all inclusive) the first meal of the tour is dinner at the booked hotel and ends with a packaged lunch from the booked hotel on the last day.

    Sikkim and Darjeeling are hilly areas and weather changes on a regular basis. We advise that light, layered clothing should be carried at all times. In winter, the suggestion would be to carry heavier woolen garments.

    In hilly areas, landslides are common phenomena. If expenses are incurred because of vehicle diversion or any other reason, the amount will be collected directly as per actual expense incurred.

    Please be informed that we try to make sure that sightseeing tours are not scheduled on days when certain attractions remain closed. If by some chance, the tour is scheduled on such a day, it will have to be taken off the itinerary. It cannot be carried forward to the next day. If you decide to take the missed tour on the next day, you will have to pay the extra vehicle charges. Charges will be decided by the CEM (Client Engagement Manager).

    Certain sights/attractions are closed on State Government Holidays, Bank Holidays and National Holidays. Places closed are:

    Closed on Sundays, State Government, Bank and National Holidays:

    Gangtok

    Research Institute of Tibetology

    Handicraft and Handloom Showroom

    Flower Show in Gangtok

    Darjeeling

    Tibetan Refugee Help Centre

    Closed on Thursdays, State Government, Bank and National Holidays:

    Darjeeling

    Padmaja Naidu Himalayan Zoological Park

    Himalayan Mountaineering Institute

    Weather in the hills is unpredictable. We keep the nature sightseeing trips flexible to help have a better chance of getting a great view of the sunrise (Tiger Hill in Darjeeling). If your CEM announces such a change, please be patient and understand that it is in your best interest. Any changes in Tiger Hill sightseeing have to be confirmed between you and your CEM before 5 pm. After 5 pm it is treated as a cancellation with no refund. This is because the allotted drivers leave at 5 pm and are not contactable. The vehicles report at 4 am. If you do not take the tour due to whatsoever reason, we are billed. These rules are strictly enforced by the syndicate. Please contact your CEM for further clarification.

    If you have heart, knee or blood pressure problems, or have children below the age of 5, you should avoid going to Nathula, GurudongmarandYumesamdong (Zero Point). These places are located at a high altitude and the medical facilities available are very poor.

    Sightseeing in the high mountains (Changu Lake, Yumthang excursion, Gurudongmar excursion) has to start early in the morning so that guests can return early. This is designed with your security in mind as clouds and fog can be a problem in the afternoon.

    When rafting, we provide a) helmets b) paddles c) life jacket d) dry bags for your gear e) rafting guide for assistance.

    Please note that there are no refunds for services that are not utilized or taken up.

  • North Sikkim (Lachen and Lachung)

    Lachen and Lachung operate on packages only. All the tours start and end at Gangtok. They are on full board basis (all meals included at the hotel). On the first day of the North Sikkim tour, meals start with dinner at the booked hotel. On the last day, the tour ends with a packaged lunch from the booked hotel.

    Please note that these areas are cold all year round. Please bring appropriate warm, woolen clothes.

    Once the package is booked and confirmed, there will be no refunds.

    Please be aware that North Sikkim is very remote, it is beautiful and very rich in nature. Accommodation provided at Lachung/Lachen will be more like a tourist lodge/guest house, similar to a ** rating with very basic services/amenities such as:

    Warm water provided in buckets by the hotels should the electricity fail and the geysers not work.
    Food is prepared fresh by the local, trained Sherpas, not trained chefs.
    Telephone lines are found in the area but can be subject to weak signals and cable faults. Amongst mobile service providers - Vodafone, Airtel and BSNL provide satisfactory service.
    Heaters provided may not work due to electricity issues. Heated pads are provided for your beds if this is the case.

    The best time/season to travel to North Sikkim is Mid February to Mid June and Mid September to Mid December.

Region Specific Terms & Conditions - Bhutan

  • Choice of time for travel

    Clients have asked why the best rooms are sometimes not allotted to them when they have booked well in advance. The months of March, April, May, September, October and November are the busiest months in Bhutan. During spring and summer, most of India experiences a heat wave and this means a lot of people head to Bhutan for relief from the heat. There are not many other places to go to seek this relief. As a result, it can become extremely busy in Bhutan. Even if as much as 0.1% of the population heads up to Bhutan, the area quickly reaches capacity and is fully booked. Consequently, delivering on promises of rooms can become difficult. We ask for patience and understanding as we work to organize everything and make the holiday memorable. This is where our level of customer service comes into play.

  • Use and availability of AC (Air Conditioning) in Vehicles

    Generally in Bhutan, most cars are listed as NAC (No Air Conditioning). The altitude and climate mean that AC is generally not needed. If a client specifically wants AC, we can select a vehicle that offers it for an extra fee. The AC would be used on the plains while the vehicle is moving. As the vehicle heads uphill, the AC will be switched off.

  • Cancellation

    Vehicles are limited, so the cancellation rules that apply to the whole tour also apply to vehicles.

  • Amendment fees on changes to bookings after confirmation

    A non-refundable fee of INR 5000.00 is applied to any amendment/s requested after confirmation. Also, due will be the difference in cost (if any) between the canceled service and the new, requested service.

  • Entry requirements and documentation for NRI/OCI/PIO Card holder

    Overseas Citizen of India (OCI) and Persons of Indian Origin (PIO) passports are not recognized in Bhutan as proof of Indian Citizenship. NRI/OCI/PIO passport holders are considered foreign nationals and dealt with in USD as per the ‘Minimum Daily Package’ system. Foreign visitors must obtain visa clearance before traveling to Bhutan. We handle this process. Foreign nationals need to send the photocopy of their passports to us so that we can apply on their behalf. The visa will be processed by the Tourism Council of Bhutan (TCB) once the full payment for the holiday + the USD $40 for the visa application have been sent and received by the TCB. Foreign nationals have to show the visa clearance letter at the point of entry in order to have their passports stamped.

  • Needed by indian passport holders travelling to bhutan- mandatory

    01.Present in person
    02.Have a recent color photograph of all travelers (including children) as a precaution to verify identity
    03.Have either an Original Indian PASSPORT OR a VOTER ID CARD if traveling to Bhutan
    04.Minors must have their School/College Identity Card plus their original Birth Certificate and must be accompanied by their parents with their appropriate OIP or EIC. Please note – bona fide letters from Schools or Colleges are not considered valid documents for entering Bhutan E) A PASSPORT valid for 6 months is required for Indian Nationals flying to/from Bhutan from/to another country.
  • General Information Regarding Hotels Used In The Packages

    Please note that we have carefully selected and rated the hotels in our packages to ensure our guests are given comparable standards in services and facilities in all the destinations we offer. Hotels should not necessarily be compared to hotels and resorts in other, more developed areas of the world. We have developed our own grading system for your ease of reference.

    01.Bronze - Services offered equivalent to *** properties.
    02.Silver - Services offered equivalent to *** and **** properties.
    03.Gold - Services offered equivalent to **** and ****+ properties.
    04.Platinum - Services offered equivalent to *****properties.
    05.Diamond - Services offered equivalent to *****+ properties.

    Please be aware that traveling towards Central and Eastern Bhutan takes you to remote areas. Hotels offer very basic standards and facilities are comparable to budget/tourist class hotels (or lower). Please do not expect luxury facilities while traveling to these areas. Travelers should be aware that this kind of trip is for the experience. If travelers feel they cannot compromise and accept these standards, it is advisable to reconsider visiting these areas.

    We have chosen the best available properties in remote areas such as Haa, Trongsa, Mongar, Trashigang, Gelephu and SamdrupJongkhar.

    Check-in time is usually 1400 hrs. Check-out time is usually 1100 hrs. Bookings are non-transferable and all hotel ‘in-house’ rules are applicable during your stay. For early check-in/late check-out or extension of stay, the hotel will determine if they are able to accommodate your request. As per Government norms, photo ID is mandatory for all guests staying at the hotels.

    Hotel and Service confirmation vouchers have to be presented to redeem the services promised.

    Vegetarian and non-vegetarian food is available at the hotels. Basic, healthy food freshly prepared. Region-specific food is not available.

    For a small fee, most hotels can provide a mattress or rollover to accommodate an extra person or a child.

    We have carefully selected and rated the hotels to make sure facilities and services are consistent everywhere. We will provide you with our full support and cooperation should an issue arise, but we cannot always simply accept complaints about varying service.

    Please be aware that the construction and design of the hotels in the region vary. Variety can mean that similar category rooms can vary in size. There is not much consistency of design in the region. Large family groups should bear this in mind. We rate our hotels on the basis of services provided, not necessarily based on specific room layout.

    Most of the hotels in the area do not have lifts/elevators. You will need to climb stairs to your room. Please let us know in advance if you have any health issues and we can make sure we do all we can to take care of you. Letting us know before your room is assigned can help us do this.

    If there are any extra costs incurred, they have to be settled before check-out.

    In hilly areas, the scarcity of water and electricity is an ongoing, natural challenge. Should the power go out, hotels do have backup power for emergency areas. If hot water is required at this time, inform the hotel and it can be provided to the guest in a bucket. Please do your best to accept these situations if they occur. They are unavoidable.

  • Transport & Tour Guide

    The concept of having a vehicle available for use whenever needed is not realistic in the Bhutan region. The vehicle and guide will be available to the group as per the contract, usually from 0900 to 1700 hrs. Things may change if there are unforeseen mechanical or operational issues.

    The drivers are usually from remote areas and not educated in tourism etiquette. They may not speak and behave as you expect. You are asked to be patient and respectful to your drivers.

    Generally, for 2 people, we provide a car. For 2 people + child (or extra person) we provide a Hiace Van. For 3-6 people, we provide a Hiace Van. For 6 people + child (or extra person) we provide a Jumbo Hiace Van. For 6-7 people we provide a Jumbo Hiace Van. For 8 people or more, we provide a Coaster Bus.

    The vehicle will generally be without Air Conditioning (NAC) as it is not needed in most of Bhutan. If specifically requested and a vehicle is available, AC will be used only while the car is running and turned off when the vehicle travels uphill.

    If a vehicle is requested after 1700 hrs, fees will apply. 300 INR per hour for 1-2 people. 500 INR per hour for 3-7 people and 800 INR per hour for 8 people and above.

    For use of AC (air conditioner): 800 INR per day for 1-2 people. 1000 INR per day for 3-7 people. 1500 INR per day for 8 people and above.

    If the service of a guide is requested after 1700 hrs, the cost will be 200 INR per hour.

    The operating company does reserve the right to change the itinerary without stating reasons if operational situations arise and changes are needed

  • General Information

    In spite of being one of the world’s ten biodiversity hotspots please recognize that the area is underdeveloped, and this constraint might affect operations. Facilities available often cannot be compared to those elsewhere.

    When you arrive at Paro Airport, our Executive/Guide/Driver will hold a placard up and greet you just outside the only exit gate.

    When you arrive at Bagdogra Airport, our Executive/Guide will hold a placard up to greet you just outside the only exit gate.

    If you are arriving at NJP Railway Station, it has 3 entry and exit gates. Please note that our Office Executive will meet you at the old exit gate (the main gate that houses the Army Counter). He will be holding a placard with your name on it.

    If you are arriving late in the evening/night time and you are departing early in the morning, it is mandatory that you spend the night in SILIGURI. If you do not opt for a night in a Siliguri hotel in this situation, you will have to wait in the Waiting Room at the station. Our Executive will meet you at 0600 hrs in the morning for the meet and greet, and transfer. Security is a priority, and the mentioned modus operandi is for ensuring traveler safety.

    Please note that the Manasarovar Tours & Travels cannot be held responsible for any effect on the tours caused by flight or train cancellations.

    It is possible that flights, hotels and itinerary could change according to policy and situations beyond our control.

    Hotel and Service confirmation vouchers have to be presented to receive the described services.

    Preponement or postponement of tours have to be treated as cancellations and the relevant charges will apply. Minor changes, such as meal preferences can be processed with the payment of an added charge.

    For all MAPAI bookings (modified American plan all inclusive), the first meal of the tour is dinner at the booked hotel and ends with breakfast at the booked hotel on the last day. For all APAI bookings (American plan all inclusive) the first meal of the tour is dinner at the booked hotel and ends with a packaged lunch from the booked hotel on the last day.

    Bhutan is a hilly area and weather changes on a regular basis. We advise that light, layered clothing should be carried at all times. In winter, itis advisable to carry heavier woolen garments.

    In hilly areas, landslides are common phenomena. If expenses are incurred because of vehicle diversion or any other reason, the amount will be collected directly as per actual expense incurred.

    Please be informed that we try to make sure that sightseeing tours are not scheduled on days when the attraction is closed. If by some chance, the tour is scheduled on such a day, it will have to be taken off the itinerary. It cannot be carried forward to the next day. If you decide to take the missed tour on the next day, you will have to pay the extra vehicle charges. Charges will be decided by the Client Engagement Manager (CEM).

    Important Monuments, Sights AndTheir Timings

    • Ta Dzong (National Museum) - Paro.

      Opening hours : Tuesday to Saturday 0900 hrs to 1600 hrs. Closed on Sunday and Monday and national holidays.

    • School of Arts and Crafts - Thimphu.

      Opening hours : Monday to Friday 1400-1600 hrs and Saturday 0900-1200 hrs. Closed on Sundays, national holidays and winter holidays (December 20th - March 10th).

    • National Library - Thimphu.

      Opening hours - Monday to Friday 0900-1700 hrs (summer) and 0900-1600 hrs (winter). Closed on Saturdays, Sundays and national holidays.

    • National Textile Museum - Thimphu.

      Opening hours - Tuesday to Friday 0900-1600 hrs. Saturday 1300-1600 hrs. Sunday 1000-1500 hrs, Closed on Mondays and national holidays.

    • Trashichhodzong - Thimphu.

      Visits to Trashichhodzong are only permitted after office hours - after 1600 hrs until 1700 hrs.

    • The PunakhaDzong

      Closed in the winter months as the Monks are in Punakha. All visits to Dzong and the monasteries are limited to the courtyards only.

      If you decide not to use a particular service, there will be absolutely no refund whatsoever be the reason.

  • Travel Tips

    Currency - The national currency of Bhutan is the Ngultrum (Nu). It is at par with the Indian Rupee which is also accepted as legal tender in the country. Please note that INR (Indian Rupee) denominations of 500 and 2000 are not accepted in Bhutan.

    Electricity and Plug (power) outlets - All of the major towns have a good electricity supply and run on 220/240 volts with round 2-pin and 3-pin power outlets. It is recommended that you bring your own flat-to-round pin converters (travel adapter) so that you can use your electronics. If needed, you can find multi-plug sockets in most hotels. Bhutan is proud to be a carbon neutral destination with clean and ‘green’ hydro-generated energy.

    Communications - The country has a good communications network. Most hotels and café’s offer Wi-Fi internet access. Bhutan has a comprehensive mobile (cell) phone network. Global roaming is available. Indian Telecom service providers such as BSNL, Airtel and Vodafone have good roaming networks within Bhutan. Visitors can easily get Tourist SIM cards from Bhutan Mobile or Tashi Cell by providing photo ID (valid PASSPORT or VOTER ID CARD) along with 2 photos. Open Monday to Saturday (closed on Sunday).

    Time - Bhutan is half an hour (30 minutes) ahead of Indian Standard Time (IST).

  • Timing Of Entry

    If you travel by surface to Bhutan, please do not arrive at Phuentsholing on a Government holiday (list available on the holiday link). On these days, permits cannot be issued and the traveler will have to stay at Phuentsholing doing nothing. If you plan to travel to areas other than Thimphu, ParoandPhuentsholing, a special pink permit is needed. This is issued at Thimphu from Monday to Friday. Please avoid arriving at Thimphu on a Government holiday as there will be no service. Also, no permit will be issued on Saturday or Sunday. Also, be advised to make a photocopy of the permit that you are issued on entry at Paro or Phuentsholing. Keep it in a safe place as you have to surrender the original in order to leave the country.

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